Shipping
Orders will be despatched for free when ordered with an aquarium (with or without cabinet).
Refunds and Returns
If you need to be refunded for whatever reason, the refund
will be made back to the card the initial payment was made. If an item that has
been purchased in a sale, or promotion, has been returned the amount to be
refunded will be the purchase price and not the current sale price.
Cancellation
If you wish to cancel an order please contact us as soon as
possible as we may have already packaged your order and arrangements may have been made for it to be sent out to you. If your order has left our warehouse and is in transit, you will be required to still take delivery of this parcel and to
return it to us as described in the items not wanted section as we cannot
re-route parcels that are in transit.
Items Not Wanted
If you do not like or do not want the item you have
ordered, no problem, simply return the items to us within 7 days of delivery.
The item and packaging must be in perfect condition for
resale to qualify for a refund.
No shipping costs will be refunded in this case and your
refund will be made usually straight away but no later than 14 days of safe
return.
Items Damaged In Transit
All items are checked thoroughly for faults and damages
before packing. All items must be inspected upon delivery as damages must be
reported within 24 hours.
If your items are found to be damaged upon receipt please
contact us and we will send details as to how to email us a digital picture of
the damage as this may avoid the item having to be collected or if an insurance
claim has to be made all packaging must be retained for inspection also. Once
the damage has been confirmed, we will send a replacement item.
Faulty Items
If your purchased items are found to be faulty please email
us as faulty items must be reported within 72 hours of delivery. You will be
required to return the item to us and we will send it off to the manufacturer
for inspection. If the item is deemed to be faulty by the manufacturer we will
replace the item or refund the item in full along with all postage costs
incurred, please retain the return postage receipt as proof of cost incurred and
ensure the packaging and insurance is sufficient for the return journey.
Items Sent In Error
If the item(s) you have received are not what you have
ordered please contact us as soon as possible and we will arrange to get them
collected.
If upon return these items have been mistreated, damaged,
opened, used or inadequate packaging for the return used you may be charged for them so please be sure to package them sufficiently for the return.Upon safe
receipt we will dispatch the correct items to you.
In all return cases please make sure sufficient insurance
and packaging is used on all returned items, as all goods remain your
responsibility until received safely back to us regardless of the reason they
are being returned. If returned goods are not sufficiently packaged and as a
result are damaged on return these items will be charged for in full.
Please also include a completed returns form which can be
printed from the link at the top of this page with all returned items.
Nothing described on this page will affect your statutory
rights.
Our Returns Address is:
ND Aquatics Ltd
Unit 2a
Mimram Road
Hertford
Hertfordshire
SG14 1NN
